Privacy Policy

This Privacy Policy explains how Haill.ai (“Haill.ai”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you use our website, platform, and contactless remote health monitoring services.

1. Contacting Haill.ai

If you have questions, requests, or concerns about how we handle your data, or if you wish to update, access, or delete your information, please contact us at:

• Email: info@haill.ai
• Website: www.haill.ai

2. About Haill.ai and Our Services

Haill.ai provides a contactless remote health monitoring platform for individuals, healthcare professionals, and organisations. Our services use device cameras and proprietary algorithms to analyse health indicators and deliver insights directly to users. “You” refers to any user of our website, platform, or services.

3. Information We Collect

We may collect the following categories of information:

• Personal details: Name, email address, contact information.
• Biometric and health data: Visual and biometric data captured through device cameras for health monitoring.
• Device and technical data: Device type, operating system, browser, IP address, and usage statistics.
• Account and subscription data: Registration details, subscription status, and payment information.
• Communications: Records of support requests, feedback, and correspondence.

4. How We Collect Information

We collect information in several ways, including:

• Directly from you when you register, use our platform, or contact support.
• Automatically through your use of our website and platform (e.g., device data, usage logs, cookies).
• From third-party service providers that help us deliver our services (e.g., payment processors).
• From organisational clients or healthcare professionals if you are using Haill.ai as part of a group or clinic.

5. How We Use Your Information

Haill.ai uses your information to:

• Provide, operate, and improve our contactless health monitoring services.
• Analyse biometric and health data to deliver personalized insights.
• Communicate with you regarding your account, updates, or support requests.
• Ensure security, prevent fraud, and comply with legal obligations.
• Develop new features and enhance user experience.
• Conduct research and analytics (using de-identified or aggregated data where possible).

We do not use your health data to train or develop AI models without your explicit consent.

6. Marketing and Your Choices

We may send you updates or information about Haill.ai services. You can opt out of marketing communications at any time by following the unsubscribe instructions in our messages or by contacting us at info@haill.ai.

We do not use your health data for marketing purposes and never share your information with third parties for their marketing without your consent.

7. International Data Storage and Transfers

Your data may be stored and processed in the UK, the European Economic Area (EEA), or other jurisdictions where our servers or service providers are located. We ensure that all data transfers comply with applicable privacy regulations and that your information is protected by robust contractual and technical safeguards.

8. Sharing Your Information

We may share your information with:

• Service providers who assist in delivering our platform (e.g., hosting, analytics, payment processing).
• Healthcare professionals or organizations you are affiliated with, as authorised by you.
• Legal or regulatory authorities when required by law.
• Other parties with your explicit consent.

We do not sell your data to third parties.

9. Use of Cookies and Analytics

Haill.ai uses cookies and similar technologies to:

• Remember user preferences and enhance website functionality.
• Analyse website and platform usage to improve our services.
• Support security and authentication.

You can manage your cookie preferences through your browser settings. Blocking cookies may affect your experience with our website.

10. How We Protect Your Information

We implement industry-standard security measures, including:

• Encryption of data at rest and in transit.
• Access controls and authentication procedures.
• Regular security assessments and monitoring.

While we strive to protect your information, no system is completely secure. We encourage you to use strong passwords and protect your account credentials.

11. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing activities.
• Withdraw your consent at any time (where processing is based on consent).
• Request data portability.

To exercise your rights, contact us at info@haill.ai. We will respond to requests in accordance with applicable laws and may require verification of your identity.

12. Employees and Job Applicants

If you are a current or former employee or job applicant and have questions about how your information is handled, please contact us at info@haill.ai.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via our website or directly to users where appropriate. Please review this policy periodically to stay informed.

14. Company Information

Haill.ai

Building 3, “North London Business Park”, Oakleigh Road South, London, N11 1GN

Email: info@haill.ai

Website: www.haill.ai

This Privacy Policy is designed to help you understand how Haill.ai handles your information and to reassure you of our commitment to privacy, security, and regulatory compliance. For more details, visit our website or contact us directly.